How We Work

We create trusted working partnerships with our clients, adapting our inventory and property inspection services to meet individual needs, preferences and ways of working:

Understanding You

We get to know you, your people and how you work.

 

Our aim is to provide a highly responsive service that fits like a glove.

 

We take the time to listen to your needs and meet your key team members in person as well as using a questionnaire to uncover details such as how you’d like us to contact tenants the day before an inspection.

Tailoring Our Service

You benefit from a service that’s been specifically tailored to your requirements, one that combines our expertise, the latest technology and an “always-on” customer service ethos.

 

For our larger clients, we even custom-build report templates.

Delivering

As they say, ‘the proof of the pudding is in the…’ delivery.

 

Our many years of experience, our availability (7 days a week, 364 days a year with full administrative back-up) and our quality control (all reports are triple-checked before dispatch) combine to bring you a consistently excellent standard of service.

 

Highly personable, our team always go that extra mile to ensure we tick all the boxes, including some you may not have thought of.

Continually Improving

We never stand still, rest on our laurels or stop listening.

 

Our client relationships are true partnerships – we carry out client surveys twice a year and from these we adapt, further develop and continually improve our service to you.

 

We also encourage you to contact us at any time with any queries, issues or suggestions – your input is critical – it’s what drives our best ideas, innovations and developments.

Contact Us